We're hiring! ARAM Technologies is currently seeking a candidate to fill a new Help Desk Tier 1 position in Crowley, LA.
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IT HELP DESK TIER 1
ARAM Technologies is currently seeking a candidate to fill a new IT Help Desk Tier 1 position in the Crowley, LA, area. In this role, you will provide support to end users covering a variety of IT inquiries. The ideal candidate will be patient and detail-oriented with excellent communication and problem-solving skills.
- Provide first-tier support to end users for PCs, server applications, and hardware
- Respond to and diagnose incidents through discussions with users
- Identify, research, and resolve technical problems
- Communicate through telephone calls, email correspondence, and personnel requests for technical support
- Document, track, and monitor problems to ensure timely resolution
- Troubleshoot camera and DVR issues
- Interact with network services, software systems engineering, and/or applications development to identify and correct problems and restore service
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to improve user experience
- Collect information from callers and ensure that work orders are promptly and accurately documented in the ticketing system
- Utilize the knowledge base to guide callers through resolving reported issues
- Ensure that every request is acknowledged, documented accurately, and worked as a first-contact resolution or reassigned appropriately
- Knowledge of Microsoft Windows OS and Office Suite
- Ability to set up network attached devices (printers, workstations & cameras, etc.)
- Communication and interpersonal skills
- Customer service and problem-solving skills
- The means/ability to travel locally and provide support at multiple locations
- Passed background check
Previous experience in an IT support role is preferred, but not required.