Open Positions

We're hiring! ARAM Technologies is currently seeking a candidate to fill a new Help Desk Tier 1 position in Crowley, LA.

CLICK HERE to apply.

IT HELP DESK TIER 1

ARAM Technologies is currently seeking a candidate to fill a new IT Help Desk Tier 1 position in the Crowley, LA, area. In this role, you will provide support to end users covering a variety of IT inquiries. The ideal candidate will be patient and detail-oriented with excellent communication and problem-solving skills.
 

Responsibilities:

• Provide first-tier support to end users for PCs, server applications, and hardware
• Respond to and diagnose incidents through discussions with users
• Identify, research, and resolve technical problems
• Communicate through telephone calls, email correspondence, and personnel requests for technical support
• Document, track, and monitor problems to ensure timely resolution
• Troubleshoot camera and DVR issues
• Interact with network services, software systems engineering, and/or applications development to identify and correct problems and restore service
• Simulate or recreate user problems to resolve operating difficulties
• Recommend systems modifications to improve user experience
• Collect information from callers and ensure that work orders are promptly and accurately documented in the ticketing system
• Utilize the knowledge base to guide callers through resolving reported issues
• Ensure that every request is acknowledged, documented accurately, and worked as a first-contact resolution or reassigned appropriately

Requirements:

• Knowledge of Microsoft Windows OS and Office Suite
• Ability to set up network attached devices (printers, workstations & cameras, etc.)
• Communication and interpersonal skills
• Customer service and problem-solving skills
• The means/ability to travel locally and provide support at multiple locations
• Passed background check

Previous experience in an IT support role is preferred, but not required.

APPLY HERE